1.Who we are
The Osseus platform and the Osseus marketplace are operated by the company trading
as Osseus (“Osseus”, “we”,
“us” or “our”). You can reach us at
hello@osseus.ai.
“Platform” means the Osseus development platform at
app.osseus.ai that connects a robotics team’s design, engineering and
supplier records into one permissioned memory and provides review, change-impact and
assistant features. “Marketplace” means the Osseus
marketplace at marketplace.osseus.ai where users list, rent and sell robotics
hardware. “Services” means both, together with this
website. “Workspace” means the account tenancy that holds
your organisation’s data. “You” means the person or
organisation using the Services.
2.Acceptance & eligibility
By creating an account, accessing a workspace, or listing, buying or renting on the
Marketplace, you agree to these Terms. If you use the Services on behalf of an
organisation, you confirm you are authorised to bind that organisation, and
“you” means that organisation.
The Services are intended for businesses and professional users and are not directed
to children. You must be at least 18 years old and able to form a binding contract to
use them.
3.Accounts & access
Access to the Platform is granted to identities that an administrator has added to a
workspace; signing in never creates access on its own. You may create a
Marketplace-only account through self-serve signup. A Marketplace-only account can use
the Marketplace but not the engineering Platform; a full workspace account can use
both with a single sign-in.
You are responsible for keeping your credentials secure and for activity under your
account. Within a workspace, a listing you create on the Marketplace is managed by you;
colleagues in the same workspace cannot edit, publish or archive it unless they are a
workspace administrator. Tell us promptly at
hello@osseus.ai if you suspect unauthorised use.
5.AI-assisted features
The Platform includes AI-assisted features that summarise, review, answer questions
about and suggest actions across your connected records, with citations to their
sources. These outputs are assistive, not authoritative. They can be
incomplete or wrong, and they are not engineering, legal, safety or professional
advice.
You remain responsible for your engineering decisions. A person must
review and approve any action Osseus proposes before it takes effect — nothing
is written back to a connected tool without that approval. Verify AI output against
the cited sources before relying on it.
Simulations and tests run locally on infrastructure you control. Osseus can be deployed
on-premises or in your private cloud, keeping designs, requirements and test data within
your controlled environment. Where external AI APIs are used, we use Zero Data Retention
configurations so submitted data is not stored by the provider or used for model training.
We use third-party model providers to deliver these features. We do not permit your
confidential workspace content to be used to train third-party foundation models; it is
processed only to produce your result. See our
Privacy Policy for details.
6.Subscriptions & billing
Paid Platform plans are billed through our payment processor, Stripe. Plan names,
prices, seat counts and billing periods are shown at checkout and in your billing
settings, and those figures govern. Unless stated otherwise, subscriptions renew
automatically at the end of each billing period.
- Renewal & cancellation. You may cancel from your billing
settings, effective at the end of the current period. Access continues until then.
- Fees & taxes. Fees are exclusive of taxes; you are responsible
for any applicable sales tax, VAT or similar, unless we are required to collect it.
- Non-payment. If a charge fails and is not cured, we may suspend or
downgrade the workspace.
- Refunds. Except where required by law or expressly stated, fees are
non-refundable once a period has begun.
Marketplace subscription or listing fees, if any, are described on the Marketplace and
are separate from Platform subscriptions.
7.The Osseus marketplace
The Marketplace is a venue where users list robotics hardware for rent or sale and
transact with one another. Osseus is not a party to any transaction between a
buyer and a seller. We do not own, inspect, take possession of, or warrant any
item listed, and we are not the seller, buyer, manufacturer, importer or lessor. The
contract for any rental or sale is between the users involved.
If you sell or rent (seller)
- You must have the legal right to sell or rent the item and to transfer or grant use
of it.
- Your listing must be accurate and complete: title, description, condition,
specifications, price, quantity, lead time, location and any rental terms.
- You are responsible for the item’s safety, legality and fitness, for honouring
the terms you publish, and for any tax, export, customs, warranty or regulatory
obligation attaching to the item or the transaction.
- For rentals, you set the rental window, deposit and any late-return terms, and you
must not double-commit dates the calendar shows as taken.
If you buy or rent (buyer)
- You are responsible for assessing whether an item is suitable, safe and lawful for
your intended use before ordering.
- You must pay agreed amounts, return rented items on time and in the agreed
condition, and comply with any export or end-use restriction.
Keep marketplace communication and transactions on-platform. Attempting to move a deal
off-platform to avoid fees, protections or the record, or sharing off-platform contact
details to do so, is not permitted and such messages may be blocked.
8.Marketplace payments & deposits
Marketplace payments are processed by Stripe. By transacting you also agree to
Stripe’s applicable terms. We may facilitate the flow of funds, apply a platform
fee disclosed at checkout, hold a rental deposit, and release, capture or refund amounts
according to the state of an order — but we do so as an operator of the venue and
the payment integration, not as a principal to the sale.
- Deposits. A refundable deposit may be authorised or held for a
rental and returned when the item is returned in the agreed condition, less any agreed
deductions such as late-return fees or damage.
- Disputes. Buyers and sellers are responsible for resolving disputes
about items, condition, delivery or returns between themselves. We may, at our
discretion, provide transaction records or mediate, but we are not obliged to and are
not the arbiter of a dispute. Condition evidence uploaded to a listing or order helps
resolve disputes.
- Chargebacks & reversals are governed by Stripe and the relevant
card scheme.
9.Prohibited items & conduct
You must not list, sell, rent, buy or transmit through the Services:
- weapons, munitions, or components designed for them, and any item whose primary
purpose is to cause harm;
- goods or technical data whose export, re-export or transfer is restricted or
requires a licence you do not hold, or that would breach sanctions or end-use
controls;
- counterfeit, stolen, recalled, or unsafe goods, or goods you have no right to sell;
- hazardous materials handled contrary to applicable law;
- content that is unlawful, infringing, malicious, or that violates another
person’s rights.
You must not misrepresent an item or your identity, manipulate reviews, or use the
Services to defraud. We may remove a listing, cancel an order, or suspend an account
that we reasonably believe breaches this section.
10.Your content & licences
You keep all rights in the data, files, listings and other material you or your
connected tools provide (“Your Content”). You grant us a
worldwide, non-exclusive licence to host, process, transmit and display Your Content
solely to operate and improve the Services for you — for example to index
it into your workspace memory, generate cited answers for you, stream a listing photo,
or deliver a message to a counterparty.
For Marketplace content you publish (such as a listing and its photos), you grant us and
other users the licence needed to display and transact against it while it is published.
If you give us feedback about the Services, you allow us to use it without obligation to
you.
11.Osseus intellectual property
The Services, including the software, models, interfaces, and the Osseus name and logo,
are owned by Osseus and its licensors and are protected by intellectual-property law.
These Terms grant you a right to use the Services, not any ownership of them. All rights
not expressly granted are reserved.
12.Third-party services
The Services rely on and integrate with third parties — including Stripe
(payments), our identity provider (sign-in), AI model providers, cloud hosting, and any
engineering tools you connect. Your use of a connected tool remains governed by that
tool’s own terms, and we are not responsible for third-party services or for how a
counterparty or connected provider behaves.
13.Data protection
Our Privacy Policy explains what personal data we process and
why, and forms part of these Terms. Where we process personal data on behalf of a
business customer as a processor, a data processing agreement compliant with applicable
data-protection law (including the UK GDPR / EU GDPR Article 28 where relevant) is
available on request at hello@osseus.ai.
14.Disclaimers
The Services are provided “as is” and “as available”. To the
fullest extent permitted by law, we disclaim all warranties, express or implied,
including fitness for a particular purpose, merchantability, non-infringement, and any
warranty about the accuracy, completeness or reliability of AI output or of any listing,
item, user or transaction on the Marketplace. We do not warrant that the Services will
be uninterrupted or error-free.
15.Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect,
incidental, special, consequential or punitive damages, or for lost profits, revenue,
data or goodwill. Our total aggregate liability arising out of or relating to the
Services is limited to the greater of (a) the fees you paid us for the Services in the
twelve months before the event giving rise to the claim, or (b) US$100.
Nothing in these Terms excludes liability that cannot be excluded by law, such as
liability for death or personal injury caused by negligence, or for fraud. Because
Osseus is not a party to Marketplace transactions, we are not liable for the items,
acts or omissions of buyers or sellers.
16.Indemnity
You will indemnify and hold Osseus harmless from claims, losses and reasonable expenses
arising from your breach of these Terms, Your Content, your items or transactions on the
Marketplace, or your misuse of the Services, except to the extent caused by us.
17.Suspension & termination
You may stop using the Services at any time and cancel a subscription as described
above. We may suspend or terminate access if you breach these Terms, if required by law,
or to protect the Services or other users. On termination your right to use the Services
ends. We retain and delete data as described in the Privacy
Policy; some records are retained where we have a legal basis to do so.
18.Changes to these Terms
We may update these Terms. If a change is material we will give reasonable notice, for
example by email or in-product. Changes take effect on the “last updated”
date shown above, and continuing to use the Services after that date means you accept
them.
19.Governing law & disputes
These Terms are governed by the laws of the State of California, USA, without regard to
its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the
state and federal courts located in California. If you deal with us as a consumer, this
does not deprive you of any protection given by mandatory law of your place of
residence.
20.General
These Terms, with the Privacy Policy and any order or plan you accept, are the entire
agreement between us about the Services. If any provision is held unenforceable, the
rest stays in force. Our not enforcing a right is not a waiver of it. You may not assign
these Terms without our consent; we may assign them to an affiliate or in connection
with a merger or sale. We are not liable for delay or failure caused by events beyond
our reasonable control.